Shipping & Delivery

We offer shipping all across India. We will share tracking details of your order with you. Local and regional orders for Maharashtra are delivered within 2-3 working days from the date of dispatch. The delivery for national orders take 5-7 working days from the date of dispatch. For order related queries, please call/whatsapp/message on 9769992897 between 11am to 5pm from Monday to Saturday or email us at thefarawaytree@thewhitewindow.co .

 

Privacy & Security

At thefarawaytreeindia.com, the privacy of our visitors is our utmost priority. This Privacy Policy document contains types of information that is collected and recorded by thefarawaytreeindia.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, please feel free to contact us.

This Privacy Policy applies only to our online activities and is valid for the information that is shared and/or collected by our visitors on thefarawaytreeindia.com. This policy is not applicable to any information collected offline or via channels other than this website. 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Personal Information we collect and its use

Device Information:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site and some of the cookies that are installed on your device. This is collected using the following technologies: 

• Cookies - Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
• Log files – These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
• Web beacons, tags, and pixels - Electronic files used to record information about how you browse the Site. 

Order Information:

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

Using your information:

• Fulfil your orders
• Communicate with you, send you emails to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Screen our orders and prevent fraud
• Provide, operate, and maintain our website
• Improve, optimize, personalize, and expand our website
• Understand and analyse about how our customers browse and interact with the website
• Develop new products, services, features, and functionality
• to assess the success of our marketing and advertising campaigns

Sharing your Information: 
We share your Personal Information with third parties.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Data retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes: 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  

 

Returns & Replacements

All products are non-returnable and non-exchangeable. All sales are final.

All of our products are thoroughly checked for quality and packed to ensure safe delivery of the product at your door step. Please inspect your order carefully when you receive it.

If the product is broken or damaged during shipping, kindly take images for record and return the product to the delivery service.

Please notify us at thefarawaytree@thewhitewindow.co with the damaged product images and order details within 4 days of the delivery via your registered email. We will look into it and provide you with a replacement for the same.